NAMI Keystone Pennsylvania Programs
Consumer and Family Satisfaction Teams meet with individuals and their families to determine whether the services they are receiving are meeting their needs. The state-required process gives consumers, families, providers, counties, and Medicaid managed-care organizations the opportunity to evaluate the quality of the behavioral health services, and to discuss opportunities for improvement.
Advantages of Consumer and Family Satisfaction Teams:
- Independence from provider organizations
- Interviewers conduct face-to-face and phone interviews
- Consumers provide detailed responses because of the interview format
- Provider organizations can demonstrate their commitment to quality improvement by using the reports
Members of the Consumer and Family Satisfaction Teams are either family members or present or former recipients of behavioral health services and/or drug and alcohol services.
The following consumer satisfaction teams are programs of NAMI Keystone Pennsylvania:
Consumer Action Response Team (CART) of Allegheny County
105 Braunlich Drive
McKnight Plaza, Suite 420
Pittsburgh, PA 15237
Consumer and Family Satisfaction Team of Armstrong & Indiana Counties
9361 Route 422 West
Shelocta, PA 15774